Hiring a full-time IT engineer is overkill at 20 people. Going without one is painful at 30. BitLoop fills that gap as the external IT department — admin, support, vendor coordination, and procurement, on a recurring arrangement.
Outsourced support falls apart when it's "raise a ticket and hope". It works when there's a defined owner, a defined scope, and visibility into what got done.
The point isn't to add process. It's to stop the same five questions reaching the founder every week and to give the business a real view of how IT is actually running.
Founder still doing IT
The founder, COO, or office manager is approving M365 licences, troubleshooting Zoom, and hunting for laptop quotes — death by a thousand small interruptions.
How we help We can take ownership of the IT work so it stops landing on someone whose actual job is something else.
Internal ops, no IT specialist
There's an ops team, but networking, security, backup, and tenant admin sit outside their comfort zone. They want a partner, not a contractor.
How we help We work alongside ops on a defined scope. They keep the relationship with the team; we handle the IT side.
SMEs that need a real IT owner but don't have the volume to justify a full-time hire — typically 10 to 80 users with cloud-first tooling.
Yes. We coordinate with software providers, telcos, distributors, and building IT when an issue depends on someone else. We stay involved until it resolves.
Yes. The transition can be phased — typically starting with a review of the environment, then layering in support, security, backup, and procurement scope. The exact sequence is agreed up front.
The scope can contract. We hand back what your internal hire takes on and stay engaged for the parts they don't want — typically tenant admin, security, or procurement.