Most SME backup setups answer "is something running?" — not "could we recover the SharePoint site that just got encrypted?". BitLoop helps map what matters, fix the coverage gaps, and make recovery something the team has actually thought through.
Backup planning starts with a question most SMEs can't answer: where does the business-critical data actually live? Mapping it — systems, users, repositories — comes before recommending any product.
A backup that's never been restored is a folder of unproven files. The plan is more useful when restore steps, owners, and dependencies are written down — and tested before they're needed.
Coverage is unclear
Important data is scattered across M365, OneDrive, SharePoint, endpoints, and a couple of NAS shares. Nobody can confidently say what's backed up and what isn't.
How we help We can map the data, review current coverage, identify the gaps, and propose a backup design with retention and restore expectations spelled out.
No tested recovery
Backup tools exist, but nobody has actually restored anything. There's no defined owner for restore requests.
How we help We can help define restore workflows, run sample restores so they're known to work, and put backup monitoring under the same engagement that handles the rest of the IT.
Critical cloud data (M365, Google Workspace), endpoints holding local files, servers and NAS shares where present, key SaaS apps, plus retention and restore expectations. The plan also defines who can request a restore.
Microsoft protects platform availability. They don't guarantee recovery of a folder deleted six months ago, or a SharePoint site encrypted by ransomware. Many SMEs run dedicated M365 backup for that reason.
Where it's in scope, yes — sample mailbox, file, and SharePoint restores so the recovery path is known to work, not just configured.
Yes. Backup design, monitoring, restore documentation, and exception handling can sit inside a managed IT engagement rather than running as separate projects.