Terms of Sale

1. About these terms

These terms apply when you place an order on bitlooptech.com/shop. They're between you and BitLoop Technologies Pte. Ltd. ("BitLoop", "we" or "us"), a Singapore company. Our UEN is 201903724R, and we're registered for GST under the same number. Our registered address is 101 Cecil Street, #19-04/05, Tong Eng Building, Singapore 069533.

By placing an order, you agree to these terms. Please also read our privacy policy, which explains how we handle your personal data.

These terms cover online orders placed through our checkout. Quote requests are covered in the next section.

2. Quote requests and orders

A quote request isn't an order. We'll be in touch with options, availability and pricing for your configuration.

When you place an order at checkout, we record it as awaiting payment. It isn't confirmed until you've paid and we've accepted it.

Orders are confirmed only once BitLoop accepts them after payment is received. Placing an order or quote request doesn't reserve stock or fix pricing — availability and final pricing are confirmed when we accept your order, and are subject to our final quotation, order acknowledgement or tax invoice.

In plain terms: until we accept your order, the products aren't set aside for you and the price isn't locked in.

We accept an order once we've received your payment and checked that we can still supply the products at the price you paid. We email you when your order is accepted and when it ships.

When you go to checkout, we check availability and price again. If a price has changed, we show you the new total, and you need to accept it before you can place your order. If a product isn't available in the quantity you want, we take it out of your checkout and you can ask for a quote instead. If we can't complete these checks at that moment, we can't take your order. You can try again or request a quote.

Some products can only be requested by quote. They show "Add to quote" instead of "Add to cart". A product can switch between the two at any time, for example when stock changes.

You can order up to 10 units of one product in a single order. For larger quantities, ask for a quote.

3. Prices, GST and SRP

Prices on our shop are in Singapore dollars (S$) and exclude GST. GST at the prevailing rate (currently 9%) is added in your cart and at checkout, and shown on your order and tax invoice.

Your order total is the price of your items plus any delivery fee, plus GST. If you pay by credit card, the processing fee is invoiced separately.

Some products also show an SRP. SRP means suggested retail price, and it's shown excluding GST. It's a reference figure, not our selling price, and it's indicative only. For accurate pricing on a product you can't buy online, contact us.

Prices can change between visits. The price for your order is the total you see at checkout when you place it, subject to the acceptance rules above.

4. Payment

You can pay by:

• PayNow: scan the QR code, or use our PayNow details on your order confirmation.
• Bank transfer from a Singapore bank account. We can't accept transfers from overseas accounts.
• Credit card, arranged by messaging us on WhatsApp at +65 8513 0929 (3.5% processing fee applies).

We show the payment details on your order confirmation and email them to you. Use your order number as the payment reference or comment so we can match your payment.

Payment is due within 2 business days of the day you place your order. The deadline is 23:59 Singapore time (SGT) on the last of those days. Business days exclude Saturdays, Sundays and Singapore public holidays. Your order confirmation shows your exact deadline.

If we haven't received payment by the deadline, we may close your order. Closing an unpaid order doesn't stop you placing a new one.

We treat a payment as received only once we can see the funds in our account.

The credit-card processing fee is currently 3.5% of the order total, rounded to the nearest cent. That's our current rate and it may change. Card payment is arranged by messaging us on WhatsApp at +65 8513 0929, and we invoice it separately, with the processing fee (including GST) as its own line. The fee isn't added to your order.

5. Delivery

We deliver within Singapore only. We don't offer pickup.

Delivery is free when your items subtotal, excluding GST, is S$200 or more. Below that, delivery costs S$15 excluding GST, shown as a separate line on your order. GST is added to it with the rest of your order.

Estimated delivery: 2–5 business days after payment is received. This is an estimate.

The estimate is for items that are in stock. We deliver to the address you give us at checkout, so check it before you place your order.

6. Tax invoice

We issue a tax invoice when your order ships. It shows your items and delivery excluding GST, the GST, and the total including GST, which matches your order total.

The GST amount shown on your order is for information. Your tax invoice is the official record of GST.

7. Cancellations, returns and refunds

All sales are final. Once your payment has been received and your order is being processed, it can't be cancelled, and we don't accept returns or exchanges, or give refunds for change of mind. If a product is faulty, it's covered by the manufacturer's local warranty — we'll point you to the right service centre. If we can't fulfil your order because stock is no longer available, we'll cancel it and refund you in full.

8. If we can't fulfil your order

Stock, availability or supplier pricing can change before we accept your order, and stock can change after we accept it. If that means we can't fulfil your order at the price you paid, we'll contact you.

You can choose to go ahead on revised terms. If you don't, we cancel the order and refund the full amount you paid, including any credit-card processing fee.

9. Faulty products and warranty

Faulty products are covered by the manufacturer's local warranty. Warranty terms are set by the manufacturer and differ between brands and products. If a product is faulty, contact us and we'll point you to the right service centre.

10. Contact us

Didn't get our email? Contact us. We can send your payment details again.

For any question about these terms or an order, use the contact form on our website or message us on WhatsApp. You can also call us on +65 8513 0929. If your question is about an order, include your order reference.

11. Changes and governing law

We may update these terms. The version published when you place your order applies to that order. The date at the top of this page shows when they last changed.

These terms are governed by the laws of Singapore. Any dispute about them, or about an order, is for the courts of Singapore. Nothing in these terms limits any right you have under Singapore law that can't be excluded.