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FAQ

Frequently Asked Question

Check out our most frequently asked questions to quickly solve your problems.

Are you still shipping orders?

We are 100% operational and shipping out orders daily. Orders are delivered in 1 to 7 business days depending on the shipping method.

How long will it take for my order to reach me?

We offer domestic courier delivery in Singapore. We also ship to most countries globally. Please visit our dedicated Shipping Policy page to learn more about our shipping policy. The link can be found on the footer (bottom) of the website.

Is your website secure? Are my credit/debit card details safe?

BitLoop Technologies Pte Ltd greatly values our customer's private information and handles all customers data with industry leading security measures in place. Our website is 100% Level 1 PCI DSS complaint. BitLoop Technologies Pte Ltd does not ever see, access or store your credit card or payment information, all transitions are processed by our Level 1 PCI DSS complaint payment provider.

My product is defective, how do I claim my warranty?

Please visit our dedicated warranty page to learn more about our warranty policy, and how to start a claim. The link can be found on the support page or on the footer (bottom) of the website.

Have a tech question?

Feel free to email us at support@bitlooptech.com with your query and we will be sure to assist you.

I don't want my order anymore, how do I get a refund?

Please visit our dedicated returns and refund page to learn more about our return and refunds policy, and how to start a claim. The link can be found on the support page or on the footer (bottom) of the website.

How do I cancel my order?

Depending on whether or not your order has shipped, you may have to option of cancelling your order. Please immediately send an email to support@bitlooptech.com with your full order details and request as soon as possible.